Installation Resource Center

For installation assistance, contact our Support team 7 days a week at (866) 303-5668 ext 2. You can also schedule an appointment for our team to call you at a specific time.

schedule an appointment

For Onsite Installers

Refer to the Installation Manual and Networking Requirements for detailed instructions.

US

Install Manual EN
June 1, 2026 Open
PLCS400 Manual EN
November 1, 2025 Open
PLCS600 Manual EN
April 1, 2026 Open
IT Outdoor Rack Addendum EN
April 1, 2026 Open
High Gain Antenna EN
January 1, 2026 Open
Solar Assisted UPS Manual EN
June 1, 2026 Open
Operations & Maintenance Manual EN
October 1, 2025 Open
Networking Requirements EN
October 1, 2025 Open

EMEA

PowerManager CS Installation Manual EN
October 1, 2025 Open

Required Tools

Always bring the appropriate tools to the job site:
  • Drill and Bit Set
  • Knockout Set
  • Wire Stripper/Cutter
  • Small Flathead Screwdriver
  • Large Flathead Screwdriver
  • AC/DC Multimeter
  • RJ45 Connectors and Crimp Tool
  • Dielectric Grease
  • USB to RS485 two-wire adapter
  • Network Cable Tester
  • Mounting Hardware to Mount Enclosures, Sensors, and Radios
  • Outdoor-rated Shielded STP Cat5e or Better Cable
  • Conduit and Rain-Tight Connectors
  • Loctite® Epoxy Plastic Bonder and Kapton (polyimide) Tape for Panel Temp Sensor

Using Client-Supplied Internet

If using client-supplied internet, confirm the following with the local administrator:
  • Share Documentation – Provide the Stem Networking Requirements document to the network administrator and confirm that the required access through the site firewall is available.
  • Obtain Static IPs – Request static IP addresses from the network administrator for all devices marked as “Static TBD” in the communications table of the AE SLD.
  • Program Devices – Configure the above devices using the provided static IP addresses.

Before you leave the site, contact our Support team to compare live readings to the actual data that is being reported to our servers.

Our Support team can assist remotely during installation. Live assistance is available 7 days a week at (866) 303-5668 ext 2. For added convenience, schedule an appointment with us at a time when the installer will be on site, and we will call the installer at the requested time.

Did you pay for Project Management and/or Remote Commissioning services? For best results, skip the standard Support line and use those channels instead!