Installation Resource Center

For installation assistance, contact our Support team 7 days a week at (866) 303-5668 ext 2. You can also schedule an appointment for our team to call you at a specific time.

For Onsite Installers

Refer to the Installation Manual and Networking Requirements for detailed instructions.

Installation Manual

Download the General Installation Guide for Data Acquisition Systems for detailed installation instructions.

Networking Requirements

Download the guide to networking installation for the Stem Gateway, Data Logger, Kiosk, and FTP communications.

Required Tools

Always bring the appropriate tools to the job site:

Laptop computer

Internet hotspot

Ethernet patch cable

Digital multimeter (for amp/voltage testing)

Conduit and wire

Small slotted screwdriver: 1/8” (3mm)

Using Client-Supplied Internet

If using client-supplied internet, confirm the following with the local administrator:

Share Documentation – Provide the Stem Networking Requirements document to the network administrator and confirm that the required access through the site firewall is available.
Obtain Static IPs – Request static IP addresses from the network administrator for all devices marked as “Static TBD” in the communications table of the AE SLD.
Program Devices – Configure the above devices using the provided static IP addresses.

Before you leave the site, contact our Support team to compare live readings to the actual data that is being reported to our servers.

Our Support team can assist remotely during installation. Live assistance is available 7 days a week at (866) 303-5668 ext 2. For added convenience, schedule an appointment with us at a time when the installer will be on site, and we will call the installer at the requested time.

Did you pay for Project Management and/or Remote Commissioning services? For best results, skip the standard Support line and use those channels instead!